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With mobile app, registering as a visitor becomes a breeze. Simply provide the required information and you'll have instant access to the full range of features and services available.
Enables you to view the availability of attendees and book appointments with ease. No more back-and-forth communication or waiting on hold - select a convenient time slot that works for both you and the attendee.
Allows you to effortlessly cancel or reschedule appointments whenever necessary. Adapt to unexpected events or evolving schedules with just a few taps on your device.
Provides real-time updates on the current status of your token, keeping you informed and reducing wait time.
Your clients can access all knowledge articles prepared by you which help them to gain knowledge and know latest updates.
Capabilities
Registration
Register as a visitor quickly and conveniently, providing the necessary information through the mobile app.
Attendee Availability
View the availability of attendees, ensuring your clients can book appointments with the right person at a convenient time.
Appointment Booking
Easily book appointments through the app, selecting suitable time slots based on attendee availability.
Appointment Management
Cancel or reschedule appointments effortlessly within the app, allowing you to adapt your schedule to changing circumstances.
Real-Time Token Status
Stay updated on the current status of your token, including your queue position and estimated wait time, ensuring a transparent and informed visitor experience.
Access to Knowledge Articles
Browse and access a library of knowledge articles within the app, providing valuable information and resources to enhance your client's experience.
Pain Points
Complex Appointment Booking Process
Our mobile app simplifies the appointment booking process, eliminating the need for time-consuming phone calls or emails.
Uncertainty and Lack of Communication
By providing real-time updates on token status, our app eliminates the uncertainty associated with waiting times, ensuring a transparent and efficient visitor experience.
Limited Flexibility in Appointment Management
Our mobile app offers the flexibility to manage appointments according to your changing needs, providing the convenience of cancellation or rescheduling with ease.
Difficulty Accessing Information
Accessing knowledge articles becomes effortless with our app, ensuring you have the information you need readily available without searching through various channels.
Experience the power of our visitor mobile application and enjoy the benefits of effortless registration, streamlined appointment booking, flexible management, access to knowledge articles and real-time updates on token status. Embrace a smooth and efficient visitor experience by downloading our mobile app today. Contact Us now to provide exceptional user experience to your clients.
What is the E-Token Solution visitor mobile app?
The visitor mobile app is the app your customers use to deal with your business. In it they register, see which staff members are available, book an appointment or token, and cancel or reschedule it. They can also follow the live status of their token and read the help articles you publish. It is included in every plan, including the Free plan.
01
How it works
- 1
Register once
The customer installs the app and enters the details you ask for. After that they can use every feature you have turned on.
- 2
Pick a person and a time
The app shows the availability of your attendees, the staff members who serve customers. The customer chooses a free slot that suits both sides. No phone calls or emails are needed.
- 3
Track the token
After booking, the customer sees their queue position and estimated waiting time as they change. They can cancel or reschedule with a few taps if their plans change.
02
Features
- Visitor registration from the phone
- A view of attendee availability
- Appointment booking based on free slots
- Cancel and reschedule without calling
- Real-time token status, queue position and estimated waiting time
- A library of knowledge articles that you write, for instructions and updates
03
How the app helps your business
Fewer customers call to ask "when is my turn?" because the app tells them. Fewer people crowd the waiting area because they arrive close to their time. You can answer common questions once, in a knowledge article, instead of repeating them at the desk.
04
Who it is for
Businesses whose customers return often or book ahead: clinics and hospitals, salons, banks, service centres and garages, and restaurants that take table bookings. See how they use it in our case studies.
05
How it differs from visitor management
Visitor management is the whole booking and queue process for your visitors, which they can also reach on the web. The visitor mobile app is the phone app for that process. It adds registration and knowledge articles. Your staff use a different app, the attendee mobile app.
07
Questions about the visitor mobile app
Q1Which plans include the visitor mobile app?
All of them. The Free, Basic, Business and Corporate plans include it. On a custom plan it costs ₹1,500 ($20) as an add-on.
Q2Can customers choose which staff member serves them?
Yes. The app shows the availability of each attendee, so customers can book with the right person at a time that suits them.
Q3Can customers cancel or reschedule in the app?
Yes. They can cancel or move a booking themselves, which frees the slot for someone else.
Q4What are knowledge articles?
They are short help pages you write, such as what to bring or how a service works. Customers read them inside the app.
