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Queue and Appointment Management Features
You should be able to improve your customer experience by using various tools provided by us.
Everything E-Token Solution does, in one place
E-Token Solution is queue and appointment management software. It has six modules that work on the same queue, so a booking made in one shows up everywhere else.
- Visitor management: customers book a token or slot online and track their turn.
- Appointment scheduling: slots based on staff hours, breaks, holidays and service length.
- Attendee management: set up the staff who serve customers and the services they offer.
- Visitor mobile app: customers register, book, reschedule and read your help articles.
- Attendee mobile app: staff see their appointments and mark them started or completed.
- TV token display: the live queue on one or more screens in your waiting area.
Features included across the platform
- Business hours, holiday and time slot settings
- Digital tokens with queue position and estimated waiting time
- Automated notifications and reminders
- Customer ratings and feedback after each visit
- Reports on queues, customer flow and service performance
- Your own branding on customer screens
- Multiple language support (Corporate plan or add-on)
See which features come with each plan on the pricing page.
