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Admin panel
Visitor records
Search and filter visitors by status, section, type or date, and open a profile with phone, email and membership since.
Our e-token solution eliminates the need for clients to wait in long queues, saving valuable time and reducing frustration.
By using our mobile app, clients can access the e-token solution from anywhere, anytime. Whether they're at home, at work, or on the go, they have the flexibility to schedule appointments, make changes, or cancel bookings with ease. Our solution puts the power in their hands, providing a hassle-free experience.
We understand the importance of keeping clients informed. Our e-token solution enables clients to view their token number, queue position and estimated serving time.
Our e-token solution allows clients to access their past bookings, providing a comprehensive record of their interactions.
Capabilities
Schedule an Appointment
Clients can easily check instructions, availability and book slots that suit their schedules, giving them full control over their appointments. With a few simple taps on their mobile device, clients can book a slot, choose a convenient time and receive real-time updates on their token number and estimated serving time. This streamlines the process, allowing clients to plan their day effectively.
Manage Booked Appointments
Our solution allows clients to make changes to their bookings or cancel them if necessary. This flexibility ensures that their plans can adapt to unforeseen circumstances or evolving needs.
Real-time Updates
Clients receive real-time updates on their token number, queue position and estimated serving time through the mobile app, ensuring they are always informed. This eliminates uncertainty and anxiety, allowing clients to have a clear understanding of when they will be served. Real-time notifications keep them updated, ensuring a smooth and transparent communication channel.
Past Booking History
Clients can access a record of their past bookings, enabling them to review and refer back to previous interactions as needed. This feature proves valuable for reference purposes, review of important information, or simply keeping track of their visit history. It's an added convenience that ensures clients have the information they need at their fingertips.
Pain Points
Long Waiting Times
Without an E-Token Solution, clients often face long waiting times, leading to frustration and wasted time.
Uncertainty and Lack of Information
Clients may feel uncertain about when they will be served or lack visibility into their position in the queue, causing unnecessary stress.
Limited Flexibility
Traditional methods of appointment management offer limited flexibility, making it difficult for clients to make changes or cancellations without complicated procedures.
Lack of Record Keeping
Clients may struggle to maintain a record of their past bookings, making it challenging to refer back to important information or track their visit history.
Don't let outdated and inefficient appointment management methods hinder your client's experience. Embrace the power of our E-Token Solution. Contact Us now to provide exceptional user experience to your clients.
Admin panel and mobile app
Every visitor, in one place
Your team sees each visitor in the Admin Panel, while visitors follow their visit in the mobile app.
Mobile app
Live token status
In the E-Token Visitor app, visitors see their token number, the queue ahead, their approximate time and their attendee.
What is visitor management in E-Token Solution?
In E-Token Solution, visitor management is the customer side of your queue. Your visitors, such as patients, bank customers or devotees, book a token or a time slot online. They see their queue position and estimated serving time, and they come in when their turn is near. It replaces paper tokens and crowded waiting rooms. An attendee is a staff member or service counter that serves customers from the queue, such as a doctor, a bank teller or a stylist.
01
How online token booking works for visitors
- 1
The visitor books a slot
The visitor opens your booking page on the web or in the visitor mobile app. They read your instructions, check which slots are free and book one that suits them.
- 2
The visitor gets a digital token
The token shows their token number, their position in the queue and the estimated serving time. These details update in real time, so the visitor knows when to leave home.
- 3
The visitor arrives on time
If plans change, the visitor can cancel or change the booking. After the visit, the booking stays in their history for later reference.
02
Features
- Slot bookingvisitors see availability and book a time that suits them.
- Booking changesvisitors can cancel or reschedule without calling you.
- Real-time updatestoken number, queue position and estimated serving time.
- Past booking historyvisitors can look back at earlier visits.
- Access from anywhereat home, at work or on the way.
03
Visitor management or the visitor mobile app?
This page covers the whole visitor journey: how visitors book, wait and get served. The visitor mobile app is one way to reach it. It is the app your customers install on their phone, and it adds visitor registration, a view of staff availability and access to your knowledge articles. Visitors can also book through the web interface.
04
Looking for front-desk check-in?
Many people search for visitor management when they need a reception or security log. This page is about customer queues and bookings. Our visitor value matrix describes check-in, where visitors enter their name, contact details and purpose of visit, can be pre-registered, and staff get an alert when a visitor arrives or checks out. If you need ID scanning, badge printing or gate passes, ask our team to confirm what fits your setup before you buy.
05
Who it is for
Any place where visitors wait in line: hospitals and clinics, banks, service centres, salons, restaurants, retail stores during busy sales, and temples during festivals. See examples in our case studies, such as crowd management at a temple and a service centre.
07
Questions about visitor management
Q1Do visitors have to install an app?
No. Visitors can book through the web interface. The visitor mobile app is there for customers who prefer an app on their phone.
Q2Can visitors cancel or change a booking?
Yes. Visitors can cancel or reschedule their booking themselves. This frees the slot for someone else and saves your staff a phone call.
Q3How do visitors know when to come in?
Their token shows the queue position and estimated serving time, and it updates in real time. Automated notifications keep them informed about changes.
Q4Is it included in the Free plan?
The Free plan includes the visitor mobile app with 1 attendee. Paid plans start at ₹2,100 ($30) a month and add more attendees, service management and the attendee app.
Q5How long does setup take?
Depending on the modules you choose, our support team can get you running within 2 hours.
