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Capabilities
Manage Attendees
With our user-friendly interface, service providers can easily define their attendees, whether they are employees, agents, or representatives. Assign specific roles, responsibilities and unique identification details to each attendee, ensuring a clear understanding of their expertise and capabilities.
Define Services
The Attendee Module allows businesses to define the range of services they offer. Whether you operate a bank, hospital, government office, or any other service-oriented establishment, you can categorize your services effectively. By doing so, customers can select the exact service they require, minimizing confusion and saving time.
Setup Availability and Settings
Flexibility is key when it comes to managing attendee availability. Our Attendee Module enables service providers to set up working hours, breaks and holidays for each attendee individually or collectively. This level of customization ensures optimal resource allocation and prevents overbooking or service bottlenecks.
Efficient Queue Management
E-Token Solution's Attendee Module automates the queuing process, eliminating the need for manual ticketing or paper-based systems. Customers can simply select their desired service, choose their preferred attendee and receive a digital token with an estimated waiting time. Real-time updates keep customers informed about their position in the queue, reducing anxiety and frustration.
Enhanced Customer Experience
By utilizing the Attendee Module, service providers demonstrate their commitment to delivering exceptional customer service. With reduced waiting times and personalized attention, customers feel valued and satisfied. The system's convenience encourages repeat business and positive word-of-mouth referrals, further enhancing your brand's reputation.
Embrace Efficiency With E-Token Solution
Say goodbye to long queues and unhappy customers. E-Token Solution's Attendee Module is your gateway to optimizing service delivery, enhancing productivity and maximizing customer satisfaction. Join countless businesses that have already embraced our solution and witness the transformational power of streamlined queues.
Ready to revolutionize your queuing system? Contact Us today to learn more about E-Token Solution and how the Attendee Module can benefit your organization. Together, let's create a world where queues are a thing of the past.
Pain Points
Manage Appointments of Clients
Identify and Manage Staff WorkLoad
Inefficient Resource Allocation
Manual and Paper Based Tracking
Poor Customer Experience
Frustrated Staff
Measure Staff Performance
What is attendee management?
Attendee management is the part of E-Token Solution where you set up the people who serve your customers. We call them attendees. You define each attendee, the services they offer, and their working hours, breaks and holidays. E-Token Solution then sends each token to the right person and shows you how busy everyone is.
Note: this module is not for tracking employee attendance or payroll. It manages who is available to serve customers, and when.
How it works
1. Add your attendees
Add the employees, agents or representatives who serve customers. Give each one a role and the services they can handle.
2. Define your services
List the services you offer, such as a bank deposit, a doctor consultation or a car service. Customers pick the exact service they need, which cuts confusion at the counter.
3. Set availability
Set working hours, breaks and holidays for each attendee, or for the whole team at once. This prevents overbooking.
4. Serve the queue
Customers choose a service and, if they want, an attendee. They get a digital token with an estimated waiting time. You see each attendee's workload as it changes.
Features
- Attendee profiles with roles and the services they offer
- Service list that customers choose from
- Working hours, breaks and holidays per attendee or for the team
- Digital tokens instead of paper tickets
- Real-time view of each attendee's workload
- Customer ratings after each visit to measure each attendee's work
- Reports on service time and customer flow
Problems it solves
- Some counters are overloaded while others stand idle
- Paper registers and manual tracking
- No clear view of each staff member's workload
- No fair way to measure staff performance
- Stressed staff and unhappy customers
Who it is for
Banks, hospitals, government offices, service centres, salons and any business where several people serve customers at counters or desks. Read how a bank used attendee and service management in our bank case study.
Related modules
- Attendee mobile app: attendees manage their own appointments on a phone.
- Appointment scheduling: customers book slots with attendees.
- Visitor management: online token booking for customers.
- Pricing: plans are sized by number of attendees.
Questions about attendee management
What is an attendee?
An attendee is a staff member who serves customers, such as a doctor, a cashier, a stylist or a service advisor. Plans are priced by the number of attendees.
How many attendees does each plan include?
The Free plan includes 1 attendee, Basic 5, Business 10 and Corporate 20. Extra attendees cost ₹399 ($5) each on paid plans.
Can I set breaks for one person only?
Yes. Working hours, breaks and holidays can be set for each attendee on their own or for the whole team.
Can I measure how well each attendee performs?
Yes. You see each attendee's live workload, and customers rate the service after each visit.
