About E-Token Solution: Queue Management Software from Surat

We help our clients to provide excellent experience and improve effectiveness.

E-Token Solution launched in 2022. It is made by Aarvi Technology, a proprietorship founded in 2015 and based in Surat, Gujarat, India.

E-Token Solution is online queue and appointment software for businesses where people wait for a service: clinics and hospitals, banks, salons, restaurants, service centres and garages, retail stores and temples.

Customers book a token or an appointment on the web or in the visitor mobile app, see their place in the queue and an estimated serving time, and arrive when their turn is near. Staff call the next customer from the admin panel or the attendee mobile app, and a TV screen in the waiting area shows who is next.

Each business sets up its own services, staff hours, breaks and holidays, so bookings only go into time that is really free. Walk-ins and booked customers are served from the same queue, and reports show waiting times, staff performance and customer ratings.

There is a free plan for one attendee and a 30-day free trial of the paid plans, so you can try it before you pay. Our team helps you set it up and answers questions by email, chat or phone, depending on your plan.

Mission

At E-Token Solution, our mission is to help service businesses in every industry run their queues and appointments with simple software that helps them streamline operations, reduce waiting time and enhance customer satisfaction.

Vision

Our vision at E-Token Solution is to become the global leader in queuing technology and transforming service delivery across various sectors. We envision a future where long queues are replaced by efficient and organized processes where customers enjoy personal, well-organised service.

Core Values

Effectiveness

We help people get more done in less time.

Empowerment

We give people the tools to run their operations themselves.

Innovation

We keep finding new ways to make people more effective and empowered.