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Online Token and Queue Management System
Do you want to provide exceptional customer experience?- Do you want to increase your customer retention ratio?
- Do you want to serve your clients on time?
- Do you want to measure the effectiveness of your team?
- Do you lose revenue due to the long queue?
- Does your staff feel stressed and burnout?
Queue Management |
Increase Retention
- Do you want to provide exceptional customer experience?
- Do you want to increase your customer retention ratio?
- Do you want to serve your clients on time?
- Do you want to measure the effectiveness of your team?
- Do you lose revenue due to the long queue?
- Does your staff feel stressed and burnout?
Queue Management |
Increase Retention
- Do you want to provide exceptional customer experience?
- Do you want to increase your customer retention ratio?
- Do you want to serve your clients on time?
- Do you want to measure the effectiveness of your team?
- Do you lose revenue due to the long queue?
- Does your staff feel stressed and burnout?
What is E-Token Solution?
E-Token Solution is online queue and appointment management software made by Aarvi Technology in Surat, India. Customers book a token or an appointment on the web or in a mobile app, follow their place in the queue live, and arrive when their turn is near. Staff serve them in order, and a TV screen shows who is next.
Free plan available. Paid plans from ₹2,100 or $30 a month. See pricing
E-Token solution will help all organizations who are providing services to their customers based on queues like Hospitals, Clinics, Saloons, Bill Payment Centers, Service Stations, Retail Stores, Banks and Holy Places.
If you want to boost your company's profit by increasing customer retention, improving customer engagement, servicing your customers with minimal wait time and want to effectively manage your resources, you've come to the perfect place.
Industries We Are Serving
Hospitals/Clinics
Hospitals/Clinics
Retail Stores
Retail Stores
Restaurants
Restaurants
Service Centres
Service Centres
Saloons
Saloons
Holy Places
Holy Places
Banks
Banks
Garages
Garages
Why You Need E-Token Solution
Enhanced Customer Experience
E-Token Solutions contribute to a positive customer experience. Customers appreciate the convenience of receiving a digital ticket or token, allowing them to engage in other activities while waiting. It can also provide real-time updates on the queue status, reducing uncertainty and keeping customers informed.
Increase Customer Retention
Our E-Token Solution streamlines operations, reduces waiting times and enhances customer satisfaction, leading to increased customer retention. With shorter wait times and efficient service, customers are more likely to return. We also gather valuable feedback to address concerns promptly and improve offerings, fostering strong customer connections and loyalty.
Efficient Queue Management
E-token Solutions help to manage queues more efficiently. By providing customers with a digital token or ticket, it eliminates the need for physical waiting lines. Customers can reserve their spot in the queue remotely or upon arrival, allowing them to utilize their waiting time more effectively.
Reduced Waiting Time
E-token systems aim to minimize waiting times for customers. The system can estimate waiting times accurately, allowing customers to plan their activities accordingly. It reduces frustration and improves the overall customer experience by minimizing idle waiting time.
Streamlined Operations
E-Token systems streamline operations. They enable better management of service flow, as staff can monitor and allocate resources based on the current queue status. This helps optimize staffing levels, improve service efficiency and minimize bottlenecks.
Data Collection and Analysis
E-Token Solutions come with built-in data collection and analytics capabilities. Businesses can gather information about customer wait times, service durations, peak hours and other relevant metrics. This data can be analysed to identify areas for improvement, make data-driven decisions and enhance overall operational efficiency.
Calmer, Less Crowded Waiting Areas
Customers join the queue remotely and arrive close to their turn, so fewer people wait at your premises at the same time. Waiting areas stay calmer, people can wait at home or in their car, and staff get fewer questions about who is next.
Grow Your Business Significantly By Providing
Exceptional Experience To Your Clients.
Streamlining Appointment Booking and Enhancing Efficiency in a Hospital with E-Token Solution
In the bustling environment of a hospital, managing appointment bookings for multiple doctors across various departments can be a challenging task. However, by implementing E-Token Solution, a cutting-edge queue management system, hospitals can alleviate the workload of reception staff, enhance doctor efficiency and improve overall patient experience. This case study highlights the successful implementation of E-Token Solution in a hospital, showcasing its transformative impact on appointment management.
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Service Center Optimization
Accurate Service Center is a leading provider of repair and maintenance services for a wide range of electronic devices. With a large customer base and a high volume of service requests, the service center faced challenges in managing its operations efficiently, resulting in longer turnaround times, customer dissatisfaction and increased costs. To overcome these hurdles and enhance customer experience, Accurate Service Center sought a solution that could streamline its service processes and improve overall operational efficiency.
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Streamlining Visitor Management and Enhancing Security
In the fast-paced retail industry, efficient operations and customer satisfaction are paramount. With a constant influx of visitors, managing the check-in process and ensuring security can be a challenge. This case study explores how E-Token Solution for Visitor Management transformed the visitor experience and enhanced security measures at a leading retail store.
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Streamlining Salon Operations and Enhancing Customer Experience
In the bustling world of salons, providing exceptional customer service and managing appointments efficiently are critical for success. This case study highlights how E-Token Solution revolutionized the operations of a popular salon, resulting in improved customer satisfaction, streamlined processes and increased revenue.
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E-Token Solution for Restaurant Optimization
However, the restaurant faced challenges in efficiently managing customer queues, minimizing waiting times and ensuring a seamless dining experience. To overcome these challenges and elevate customer satisfaction, Sky Touch Restaurant sought a solution that could streamline its table management and enhance operational efficiency.
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Revolutionizing Customer Service in Banking with E-Token Solution
E-Token Solution is transforming the banking industry by providing an advanced queue management system that enhances customer service and streamlines operations. In this case study, we explore how E-Token Solution has empowered a bank to efficiently serve its customers, allocate time slots for different services and leverage customer feedback for continuous improvement.
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Effortlessly streamline queues, revolutionize service and increase customer experience with E-Token Solution.
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How it works
1. Set up your services and staff
Add your business hours, breaks and holidays. List the services you offer and the staff members who serve them. In E-Token Solution these staff members are called attendees. Then set the time slots for each service.
2. Customers take a token or book a slot
Customers pick a service, choose an attendee if they want one, and get a digital token with an estimated waiting time. They can join the queue before they leave home or when they arrive. They can also cancel or change a booking.
3. Staff call the next customer
Staff see their queue on the web or in the attendee app and mark each visit as started or completed. Customers watch their queue position on their phone or on the TV screen in your waiting area.
Who uses it
E-Token Solution suits any business where people wait in line for a service, such as:
- Hospitals and clinics
- Banks and bill payment centres
- Salons
- Restaurants
- Retail stores
- Service centres and garages
- Holy places such as temples
Read how these businesses use it in our case studies. One example is Hand in Hand India, an NGO that uses an adapted version of E-Token Solution at more than 10 rural health locations.
Online tokens instead of paper tickets
Customers get their token online, from the web booking page or the visitor mobile app. The token shows their number, their position in the queue and the estimated serving time, and it updates in real time. There is no paper ticket to print or lose. Automated notifications and reminders tell customers about upcoming appointments and any change in the schedule. See online token booking for visitors.
TV token display for your waiting area
The TV Screen Application shows current and upcoming tokens and appointments on a TV in your waiting area. You can match the colours, fonts and layout to your brand, and show the same queue on more than one screen. People can check their turn without asking the front desk. Learn more about the TV token display.
Mobile apps for customers and staff
- Visitor mobile app: customers register, see which staff are available, book, cancel or reschedule, and track their token.
- Attendee mobile app: staff see all their appointments in one place, create new ones, and mark each one as started or completed.
Pricing summary
You can start on the Free plan, which includes 1 attendee, the visitor mobile app and email support. Paid plans start at ₹2,100 ($30) a month for the Basic plan with 5 attendees. The Business plan (₹5,100 or $69 a month, 10 attendees) adds the TV Screen Application. The Corporate plan (₹9,100 or $125 a month, 20 attendees) adds multiple language support. Extra attendees cost ₹399 ($5) each on paid plans. A 30-day free trial is available. See full pricing and plan details.
Getting started
Depending on the modules you choose, our support team can get you running within 2 hours, and we train your team on each module. Start your free trial or watch the demo videos.
