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NGO – Healthcare Access in Rural India
- 02 Aug
The Challenge: A Mission Hindered by Manual Systems
Hand in Hand India, a dedicated international NGO, has one powerful mission — bringing essential healthcare to some of India's most remote and underserved communities. Every day, their doctors travel to rural regions, offering medical care to those who often have no other access.
But while their hearts were in the right place, their operations were stuck in the past.
In the field, doctors scribbled patient details into thick registers under makeshift tents.
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Back at the office, management teams spent late nights deciphering handwriting and manually inputting data into Excel files.
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With over 10+ active locations and each handling 2,000-5,000 patients daily, the burden of manual data management became overwhelming.
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Donor reporting got delayed.
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Incentive tracking was inconsistent.
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Most importantly, the lack of real-time insights meant their incredible field efforts couldn't be celebrated — or scaled.
The Vision: Fast, Transparent, Human-Centered Healthcare Reporting
HIHI India didn't want just another software. They needed a partner in their purpose — a solution that could:
Empower doctors to digitally record patient care on the spot.
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Give the central team live visibility into operations across all sites.
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Instantly generate donor-ready reports with a few clicks.
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Reduce overhead and eliminate the need for additional data entry staff.
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Make sure every patient visit counted — for impact, for transparency, and for doctor incentives.
The Solution: eTokenSolution, Reimagined for Rural Healthcare
Together, we tailored our eTokenSolution to fit the real-life needs of doctors and administrators working in some of India's most resource-constrained environments.
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Location-wise Admin Panel: Every rural site now has its own dashboard — empowering local teams while giving central management unified control.
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Mobile App for Doctors: Even in remote areas, doctors log in with ease and enter patient details directly from the field. No registers. No backlog.
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Custom Patient Forms: We designed flexible forms to capture exactly what each location needed — aligning with reporting formats and local preferences.
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Real-Time Sync: No more delays. Patient data syncs live as soon as it's submitted — making the invisible visible.
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Instant Excel Reports: With just a click, HIHI's teams can generate clean, structured reports that are ready to share with donors.
Real Impact: What Changed in Just One Year
In just 12 months, the shift was not just operational — it was transformational.
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Zero Time on Manual Entry: Doctors focus on patients, not paperwork. Admins focus on outcomes, not Excel formulas.
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Donor Questions? Answered Instantly: Live, reliable data allows HIHI to confidently respond to donor queries — with numbers that tell real stories.
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Transparent Field Monitoring: Doctor productivity and patient volumes are now visible — fostering trust and accountability.
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No More Paper Waste: Thousands of printed pages were eliminated — replaced by an efficient, eco-friendly digital system.
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A Win for the Mission, A Win for the Planet: As one HIHI India leader shared:
"We're not just saving time — we're saving trees. This system helps us do the right thing for our people and the environment. That matters to us."
Final Word
This project wasn't just about technology.
It was about respecting the time of field doctors, preserving the integrity of their work, and honoring the trust of the communities they serve.
And in that spirit, Hand in Hand India didn't just adopt eTokenSolution — they turned it into a powerful extension of their care.
